The CURRENT MODEL:

Something breaks - causing loss of access to critical data; lost time; lost productivity; lost money and user frustration. You wait for us to come over to fix the problem, the whole time wondering how long we’ll be there and how large the resulting bill will be when it’s over. We leave, and you and your employees gets back to work.

The NEW MODEL:

We constantly monitor every facet of your computer system’s functions and health. We have automated processes that instantly resolve common problems and we’re alerted immediately when a larger problem occurs – before you even know about it. Servers and PC’s are automatically patched and updated without your intervention. Each PC in your organization is automatically inventoried. Your users have one number to contact for immediate help with any computer problem and they aren’t afraid to call us, because you’ve already contracted for that support. Backup jobs are monitored daily to assure you don’t lose precious data and we can even provide secure, online backups. Routine maintenance and onsite work is included in the monthly price*. Most problems are resolved quickly by remote management and when we do arrive on site, you know we’ll resolve the problem as quickly as possible and you already know what the cost is. In addition, you’ll receive detailed monthly reports telling you exactly what issues were remedied.

Management Plan Levels:

Pro (Software monitoring and alerts only)

• Monitor and analyze for potential issues
• Automated contact when necessary through your pre-defined escalation path
• Automated health reports

Premium (Pro Plan Features Plus….)

• Patch Management
• Asset and inventory tracking
• System and Windows event log monitoring
• Support Platform available for requested services
• Monitoring and verification of on-site daily backup (tape backup)
  

TotalCare (All Pro & Premium Plan
Features Plus….)

• Unlimited phone support
• Unlimited remote support
• Antivirus software management
• Hardware vendor service coordination (warranty dispatch)
• Hardware System change notification
• Network access support
• Priority response escalation for after hours support
• System/Network outage recovery services
• MS Exchange maintenance and administration
• SQL Server, monitoring and backup verification
• Server optimization and tuning

Contact us today for a customized quote for your organization!

HOME                                     > MANAGED SERVICES            > ONSITE/OFFSITE BACKUP    > iTEAM EMAIL SECURITY       > HOSTED EXCHANGE 2010    > iTEAM SECURITY AV & AM    > CUSTOM PROGRAMMING     > iSTAR                                     > ABOUT US                              > CONTACT US                         > FOLLOW OUR BLOG            > REMOTE ASSISTANCE          >

Computer Management - Simplified! iTEAM Managed Services is a new and advanced way to keep your computer systems up and running.